(RE)Building the next Retail Generation!

MAPIC 20–TWENTY INSIGHTS feature 20 minutes with the innovators and disruptors redefining the retail industry’s future.

In the first in our series, Yves Curtat, chief executive and founder of omni-channel specialist Retail Reload, explains how real-time, unified inventory management can help retailers to construct new business models, improve store operations and customer experiences for a full omni-channel offer.

In his insightful conversation, he argues that following the Covid19 crisis, retail will accelerate four major structural changes:

  1. An increase of online business penetration
  2. A powerful upswing in deconsumerism [customers getting used to buying less]
  3. A reduction of square footage and store networks
  4. A decrease of merchandise volumes

In this exclusive podcast for MAPIC, Curtat says: “Something good has to come out of the crisis, an opportunity for innovation among all stakeholders. Covid is a forced opportunity to reinvent retail by learning to do more with less; to be stronger and leaner, more profitable and able to meet digitalisation expectations.”

He argues that now is not the time to for step-by-step processes but a reinvention of the retail business model and says retail needs to move from sales engine to margin logic and reminds retailers: “Your stores are a key asset. Connect customers to store inventory. Help them use their smartphones for better shopping.”


About Author

Mark Faithfull

Mark Faithfull is Editor of the MAPIC Preview and News Magazines, as well as Editor of online publication and analysis specialist Retail Property Analyst.

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